Part of the Words can Make or Break You series.
Warning: Some of these events may be graphic in nature. Reader discretion is advised. Dates, locations and names have been altered to protect the anonymity of the persons involved. All stories are intended to be a means of teaching a moral or resolution for similar issues you may encounter.
Let’s begin the story…
I just knelt down in the sand next to a gentleman sunning himself on our chaise lounge. His black speedo, sweat and certain unmentionable areas were speaking quite loudly even though I refused to look.
Uncomfortable? Yes. Necessary? Apparently…
I was informed this morning that our new beach lounge chairs at our private beach were being used by guests of another hotel. This is where I realized a very important sign I made yesterday was worded in a way that welcomed non-guests to use the chairs…or should I say, did not tell them they couldn’t use the chairs.
So let’s take a look at that sign:
My focus here was to ensure the sea turtles could nest properly so we do not get fined by the turtle enthusiasts.
So why was I uncomfortably close to a man sporting his speedo?
Here’s what happened: The above couple parked down the road, walked to our place, crossed the resort property to our private beach, read the sign and assumed it was A-OK to use the lounge chairs.
My Resort guests, golden hearts that they have, let me know when I arrived this morning of the situation. Could I have better guests? (That’s not to say I don’t receive crazy ones, too. If you keep reading this blog you would know that for certain).
So I promptly made a new sign under angered fervor to right the situation.
Success once again!
I then made the uncomfortable walk to the beach – Only because I knew I’d have to confront these people, and I am not fond of confrontations. After removing all the old signs but one, and replacing with new, I ventured to the last sign. This one was on the handle of the gentleman’s beach chair. He was face down. Here we go…
Yes. This is what Wednesdays are all about!!
Fortunately my desire to make the situation correct outweighed my discomfort. I removed the old sign and replaced it with the new one. I kindly asked if the couple was staying with us. To which they replied they weren’t even staying nearby.
“That’s fine,” I said, “these chairs are for resort guests only, though. I can rent them to you for $20 a day. We just got them, so I haven’t had time to get reserve signs for them yet.”
3 days. That’s all it took for someone to find these chairs stacked on the beach and use them without abandon.
All is well. At this point I decide they are probably about a 4.5 on the crazy meter. I decide to check on them later.
However, further events transpired.
It’s a beach for goodness sakes!! Go down the road to the public beach!!
Anyway, the gentleman puts his shorts on (Praise God), walks down the road, gets his OWN CHAIRS, and comes walking back. Holy crap man.
So I walk out to talk to him again, and let him know that I cannot allow him to use our property to get to our private beach. It is for liability purposes. I cannot let him get hurt on our property. There is a public beach just down the road.
“So, I can’t walk across your property?” He asks.
“No”, I said (Didn’t I just say that?)
“Ok.” He says and walks to the beach through our property. I don’t care, just don’t walk back through here again or I may not be so kind. What is the saying – Three strikes and you’re out?
Hopefully I won’t see them again. They topped of the crazy meter at a solid 5.5 in the end.
Let this be a lesson to all of us – How our words can make or break a situation. Something I have learned about exponentially since I began in the hospitality industry.
Have you ever said or written something that was taken the wrong way? Share it with me!
Next time: I’ll take a look at some funny, extraordinary and horrible resumes.